Due to the ease of reproducing physical media, all sales are final and no refunds or exchanges for other titles (once you have already received them) will be issued. There are no exceptions. Defective items will be replaced for the same item only, at no extra cost to the customer. All items are carefully checked before shipping. However, if you do happen to receive a defective item and it has been determined that we are at fault, a replacement item will be sent out promptly. Please contact us immediately if you feel you have received a defective item.

Thank you.
SSV